Personal Data Protection Policy (DCP)

Last updated: March 3, 2023

CONNEKT4 COTE D’IVOIRE (“us”, “we”, or “our”) provides mobile payment services in Africa, including Ivory Coast. This page describes our personal data protection policy (DCP) in compliance with the regulations in force in Ivory Coast.

Collection and Use of Information

We collect personal information when you use our services, including when you perform transactions, fill out contact forms, or sign up to use our services. The personal information we collect may include, but is not limited to, your name, email address, phone number, geographic location, and transaction details. We use this information to provide our services and to communicate with you.

We also collect information about the use of our services, including IP addresses, browser types and operating systems used, and transaction data. This information is collected to help us improve our services and better understand user behavior.

Data Protection

We take reasonable steps to protect the security of your personal information, including physical, electronic, and procedural safeguards. We have implemented security protocols to protect your data during transmission and storage. We limit access to personal information to employees who need this information to provide our services.

Disclosure of Information

We do not sell or rent personal information to third parties for marketing purposes. However, we may disclose personal information to third parties that help us provide our services or for other business purposes, such as processing transactions or storing data. These third parties are required to maintain the confidentiality and security of your information.

We may also disclose personal information

in response to a legal request, such as a subpoena or court order, or when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our terms and conditions.

Data Transfer

In order to provide our services, we may transfer some personal information outside of Ivory Coast to our B2B customers in Ivory Coast, as well as payment providers such as Orange Money, MTN Mobile Money, Moov Money, and Wave Mobile Money, all of which are based in Ivory Coast. Additionally, we transfer data to our main system API, which is operated by CONNEKT4 in France and serves as the core service for all our operations, including those in Ivory Coast. This information is stored in Microsoft Azure data centers located in France, but some data may also be replicated in Ivory Coast due to legal constraints.

We take measures to ensure the security and confidentiality of your personal information during transfer, and all transfers are in compliance with applicable data protection regulations.

Your Rights

You have the right to access, modify, or delete your personal information at any time by contacting us at dataprotection.ci@connekt4.com. We will respond to your request within a reasonable timeframe.

Contact Us

If you have any questions or concerns about our personal data protection policy, please contact us at dataprotection.ci@connekt4.com.