At HUB2, we are committed to helping our clients succeed in the highly competitive and challenging cross-border payment industry. In this case study, we share how we helped
ABC Company, a US-based company specializing in cross-border payments for the African diaspora, become the leading provider in the market.
ABC Company had been struggling to provide quality payment services to their customers in the UEMOA region. They had partnered with major transfer companies, but faced numerous challenges, including poor quality transfers and unresolved legal claims. As a result, they were losing customers and their reputation was suffering.
They turned to HUB2 for help, and we worked closely with them to develop a customized solution that met their unique needs. Our solution included:
• Direct connections to operators for better quality of service on cross-border pay-outs
• Sub-regional coverage in Francophone Africa
• Regulatory coverage contract via partner bank for regulated activity
• Redundancy circuits in case of stability problems
• Adapted pricing
• Liquidity mechanism tailored to needs through banking facilities (zero conversion spread)
We also assigned a dedicated Customer Success Manager to ABC Company to help them develop their offering and reach their goals. Together, we worked to fine-tune their business model, improve customer satisfaction, and increase market share.
Thanks to our partnership, ABC Company was able to establish itself as the leading cross-border payment provider for the Senegalese diaspora in the US. They implemented unique features such as targeted promotions, and community events to engage and retain customers, which helped them grow their business and become the leader in the market.
At HUB2, we are proud to have helped ABC Company achieve their goals and become a leader in the market. Our commitment to our clients goes beyond just providing innovative solutions; we also believe in collaborating with them to achieve shared success. If you’re looking for a partner who can help you grow your cross-border payment business, HUB2 is the answer. Contact us today to learn more about how we can help you succeed.